SERVICES
Support Fusion's services reflect the needs of today's
high-powered business environments. Our
focus is on making your implementation a success without all of the unnecessary
and unwanted expensive consulting, dedicated on-site resources, or vendor
intervention.
We offer services in many areas, from new companies
starting with a brand new support organization to Fortune 500 companies looking
for ways to streamline their infrastructure and save costs. Support Fusion
specializes in Strategic Planning and Value Chain Analysis for companies of all
sizes and shapes.
Our advanced architecture allows our customers to
integrate disparate systems with greater ease than may other solutions
available in the marketplace today.
To learn more about our services, please e-mail us at services@supportfusion.com
| Support Fusion System Configuration Offerings
|
| Hosted
Shared Server |
Web
site and database is hosted on the same server as Support Fusion customers, but
the database itself is unique to your company. Monthly charges will vary based
on number of licenses needed and any add-on services (see below). |
| Hosted
Dedicated Server |
Web
Server and database are hosted on their own separate server. Monthly charges
will vary based on number of licenses needed and any add-on services (see
below). |
| On-Premise
Offering |
System
is set up on the customer premises with hardware provided by them. Cost will
vary based on number of licenses needed. |
| Additional
Add-Ons for Hosted Services |
| Extended
Backup & Recovery Service |
The
Basic Backup Service (included) backs up your database hourly onto another
server at the same hosting location and recovers it on that server in the event
of a system failure on the main server.
The Extended Backup Service backs up the database hourly to a machine at a
different hosting location and recovers it on that server in the event of a
system failure on the main server. |
| Dedicated
Backup & Recovery Service |
Same
as Extended Backup and Recovery, but on a dedicated server at a different
hosting location. |
| Additional
Network Line |
An
additional line from a different provider can be added to your server so in the
event of a network failure from one provider the server can still be reached
via the other provider. (for dedicated hosted servers only)
|
| Increased
Bandwidth |
Increase
your monthly bandwidth limitation. (for dedicated hosted servers with an
additional network line only)
|
| Staging/Test
Server |
Another
site (or sites) can be set up on a different or the same server with your
company's data to QA new releases and/or stage changes you plan on deploying to
your main site.
|
| Support
and Professional Services |
| Standard
Support (included) |
Unlimited
technical support via the Support Fusion Web Site or via email during normal
business hours (9am - 5pm ET).
Product and documentation updates as they become available.
We use our own system to support our products.
|
| Premium
Support |
Assigned
Support Fusion representative.
24x7 support via our web site, email, phone, or pager.
Less than one hour response time (goal).
Product and documentation updates as they become available.
|
| Professional
Services |
Many
of our customers inquire about enhancements and special features. Enhancements
are done on a no additional charge basis if they are requested by more than one
customer and are key "must have" feature.
Non-critical enhancements deemed key to our products are placed on our
enhancement list and scheduled for later releases.
Customers can pay for enhancements they want pushed up to the top of scheduled
list.
We will also make "customer unique" changes to the software at our discretion.
All potential bugs are addressed immediately.
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