::: SOLUTIONS
watermark
From the Desks of Support Fusion

SALES & MARKETING

Inefficient or non-existent tracking and management of sales prospects is perhaps the most common downfall for companies trying to make the most of their leads. The ability to analyze your interactions with a prospect throughout the lifecycle can reveal a plethora of information that is often missed. How many potential sales slipped through your organization due to poor tracking?

Tight activity management is perhaps one of the key factors for successful sales. Every prospect in your pipeline will have some sort of status at one time or another. The ability to understand and transition your prospects from one sales lifecycle state to the next is absolutely essential.

Support Fusion's solution for Sales and Marketing enables organizations to create and monitor a tight process as your prospects transition from stage to stage, such as discovery, fulfillment, evaluation, proof-of-concept, and closure. Support Fusion's e-mail integration capabilities ensure that interactions outside the system are automatically monitored and included throughout the lifecycle, enabling tighter communication at every step of the sales process.

Support Fusion's Sales and Marketing solution enables you to:

  • Automatically transition prospects into lifecycle stages using simple yet powerful workflow capabilities.
  • Provide integrated Customer and Case Management technical support capabilities while prospects are in the evaluation stages, enabling knowledgebase and self-service features normally found post-sale.
  • Create highly customized "dashboard" reporting, accessible via web for distributed sales team collaboration.
  • Automatically follow-up on prospects with customized messages for every stage of the lifecycle process.