REPORTING & ANALYTICS

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Report Writing is one of the most subjective and challenging areas of application software from a user standpoint, mainly because there are so many diverse requirements. Flexibility is perhaps the key requirement for report writing based on the fact that most users will ultimately export data that is generated so that they can utilize custom or third-party rendering tools.

Support Fusion's FlexPort Reporting and Analytics is a hybrid of easy-to-use features, combined with powerful capabilities for manipulating data. Support Fusion's point-and-click interface enables novice users to meet basic everyday reporting requirements, as well as allow more advanced users to manipulate data by including sophisticated blocks of SQL statements to meet highly specific requirements.

In an independent survey, the majority of users involved with report writing engines and applications prefer to generate graphical representations from custom or third-party rendering tools. Hence, Support Fusion's solution is focused on providing robust capabilities and flexibility in data manipulation and textural reporting.

Support Fusion's FlexPort Reporting and Analytics assists you with robust and flexible report writing by:

• Advancing report creation through SQL database Views (pre-crossed tables)
• Enabling FREEFORM column generation with the ability to associate SQL statements
• Including the ability to create and save criteria parameters for report execution
• Providing "as you go" test and preview capabilities for developing reports
• Allowing options for sharing reports across any/all roles within the business process

Customized reports can also be associated with Support Fusion's Knowledgebase Management system to enable a myriad of formatting options for artifacts that are retrieved from the knowledgebase. Hence, searching for project, task, or e-Government (for example) information can easily render varying levels of formatting, allowing for a high level of flexibility.