KBASE MANAGER

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Data Sheet

Have you ever stopped to think about the amount of time each day, week, or month your team members spend answering the same questions, reviewing the same procedures, or enforcing the same process? For every five times the same question is answered, there were four missed opportunities to do something else.

Support Fusion's Knowledgebase Manager system reduces the number of redundant tasks that are typically part of every business. Such tasks might be:

• How do I reset my password?
• How do I update my 401K information?
• Where can I register for the standard monthly training classes?
• How do I clear my Internet Explorer Cache and delete cookies?
• What is the proper procedure to obtain customer support?

These are questions that service personnel such as helpdesk, call center, customer service, and administration answer on a daily basis - tens if not hundreds of times either on the phone, through e-mail, or a combination of both. This service method is expensive, time consuming, and prone to human error. A typical support call can cost anywhere from $5.00 to $85.00 based on the amount of time and effort required.

Support Fusion's Knowledgebase Manager solution reduces costs from dollars to pennies by enabling self-service functions at both the service and end-user levels. Support Fusion's Knowledgebase is built from real phone calls and e-mail inquiries, resulting in a "working" knowlegebase that is continuously developed as your business continues.

Support Fusion's Knowledgebase Manager System reduces redundant task management 7x24x365 by:

• Enabling combinations of keyword and phrase search for self-service information retrieval
• Including attachments as part of Knowledgebase artifacts, including "show me" video
• Providing robust formatting and reporting for knowledgebase search
• Enabling productivity features for retrieved artifacts, such as print, e-mail, favorites, and ratings ("was this article helpful?")
• Responding automatically to e-mail inquiries with formatted knowledgebase articles

Publishing information to a working knowledgebase takes only minutes to setup, organize, and make accessible. Get started today with Support Fusion's Knowledgebase Manager and put an end to redundant phone calls, e-mails, and ad-hoc desk visits.