E-MAIL MANAGER

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Data Sheet

Support Fusion's e-Mail Manager capabilities enable companies to automate business processes through e-mail, an already acceptable standard of communication.

Support Fusion's e-Mail Manager system is an intelligent monitor that listens to incoming e-mail and can take action based on a number of easy-to-configure parameters you setup - no expensive consulting or long-term engagements are required to implement e-mail monitoring, and the results are immediate. The easy-to-use point-and-click interface allows administrators to:

• Initiate business processes via incoming e-mail requests through automation
• Filter unwanted e-mail and redirect as warranted
• Route and optionally assign tasks and processes through automation
• Reply automatically through e-mail with knowledgebase assets
• Process replies to the monitor and generate activities automatically

Support Fusion's e-Mail Manager technology can assist your business by:

• Automating time-consuming business tasks that are inefficient and error-prone
• Processing service-related requests, such as Customer Support or Call Center Support
• Including disparate e-mail threads into one source for better reporting and analysis
• Collecting unwanted e-mail that may be violating privacy guidelines or corporate policies
• Managing special events, such as conference RSVP or other correspondences that require coordination

With reasonable effort, Support Fusion's e-Mail Manager can make an unprecedented difference in the way you re-engineer and manage your corporate productivity.