PROCESS MANAGER

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Data Sheet

Support Fusion's Process Manager product is an integral part of the Service-Oriented Architecture and features much more than standard case management systems.

Support Fusion's Process Manager features full activity management, the ability to add attachments of any type, advanced tracking capabilities, full reporting, and more.  Combine Case Management with Support Fusion's e-Mail Management capabilities and cases can be opened, routed, and assigned automatically using our easy-to-use e-Mail Monitoring system.

Support Fusion's Process Manager product is flexible enough to support a wide-range of needs, from simple case management to comprehensive, complex workflow, status management, escalation, and reporting.  Support Fusion's Dynamic Forms capability enables the ability to create an unlimited number of independent form types and add capabilities for each, such as:

• Workflow - automatic assignment and transfer
• Status and Activity Type Alerts - ability generate automatic notifications (e-mail, wireless) based on status and activity alerts
• Document Management through attachment capabilities
• Knowledgebase artifact generation
• On-demand tracking on a per-case basis
• Cloning capabilities for task-splitting
• General Task Management
• Time Tracking for Activities

Support Fusion's Process Manager technology benefits organizations of any size by consolidating all information into a single view and providing a consistent framework and workflow for repeatable results on every case.  Support Management's Process Manager technology keeps all constituencies in the loop with consistent information, and unifies disparate sources of information, such as e-mail, phone, notes, and more.