PARTNER MANAGEMENT

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Data Sheet

With all the CRM solutions on the market, traditional Partner Management solutions still manifests as traditionally today as it did five years ago - an independent solution outside the CRM system or a hodge podge of complimentary technology that lacks continuity.

Support Fusion's solution for Partner Management empowers Partners with a complete Support Infrastructure.  Win over more potential resellers and partners by giving them the security and peace-of-mind they require and demand in order to realize their full potential for marketing and selling your products and services.  Partners will function more efficiently and never use "lack of support" as an excuse for meeting the sales goals you set for them.

Support Fusion's Partner Management solution provides a unique, multi-tiered environment that provides separate, secure, support portal environments where partners can ask questions, obtain information from your knowledgebase, escalation issues, and collaborate with you and the people in your organization. This approach enables partners to obtain the best possible support for the products and services they are selling for you, further enabling them to close more business and win more customer relationships.

As with all of our product-based solutions, Support Fusion's architectural design and usage model solution can be administered by anyone in the Partner Management organization - no special skills are required.  With Support Fusion's Partner Management features you can:

• Enable a complete Support Infrastructure for all Partners within a single system.
• Monitor Partner performance and help them assist their customers with complex resolutions at varying levels.
• Present a unique look and feel at each tier to maintain partner branding requirements.
• Streamline support costs while enhancing responsiveness and personalized service.