1. Welcome to BPM

 2. Intro to BPM

 3. BPM Challenges

 4. Essential Elements

 5. BPM Workflow

 6. SOA Overview

 7. Effective Tracking

 8. Roles-Based BPM

 9. Wasted Money

10. Status Management

11. Repetitious Processes

12. Email Monitor

13. Status Updates

14. Report Writing

15. Conclusion