Support Fusion's Citizen option is focused on cities and towns that want to support their residents via email and the web.

The Citizen Option includes:

• 100% Web-based Help Desk Hosted Solution (no software to install, all you need is a browser)
• Unlimited Contacts - You can enter as many as you want, but only ten internal users can log in at once.  Resident logins are unlimited.
• Unlimited Issues - Create as many issues as you want with an unlimited number of activities.  You can also upload documents, track issues, and tie issues together.
• Email Monitor - Monitor any POP3 mail box and turn emails into issues and activities.
• Site Wrapper - Create an HTML Header and Footer that mimics your city or town's website.
• Server Upgrade - Citizen Systems are placed on a more powerful server for faster speeds.
• Unlimited Storage
• Unlimited Web & Email Support
• Cost: Citizen systems can be configured with more options and the final cost will vary.

Here's how it works:

1. Fill out our Citizen System Registration form and submit it.
2. Our system will process your email and notify a representative who will contact you and help you build your system.

It is that easy.  No hassle, no obligation, low cost, no problem.