E-MAIL MANAGEMENT

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Data Sheet

For most businesses today, e-mail is one of the most prevalent forms of communication yet it poses some of the biggest challenges when it comes to analysis and reporting. As a highly acceptable standard of communication, Support Fusion's E-mail Management solution is a better way of working with existing mail systems as opposed to reinventing alternative methods.

The common problem with e-mail management tools is that often the information is stored in two separate places, such as Outlook, and an external Application. Support Fusion's E-mail Management solution intelligently captures all replies over e-mail. It is then capable of converting those replies into date and time stamped activities that are automatically added to each appropriate issue.

Support Fusion's E-mail Response Management solution is able to monitor an unlimited number of e-mail inboxes and take action based on simple rules and exceptions that are quick and easy to setup. Support Fusion's E-mail Management solution solves many challenges associated with e-mail systems such as:

• Automated Response to e-mail inquiries that include knowledgebase articles and attachments.
• The ability to initiate Case Management from incoming e-mail with predictable workflow and state transition.
• Automated activity management on subsequent e-mail replies.
• Automated Forward to different e-mail addresses.
• Automated Reply to the e-mail with various attributes.
• Process or discard attachments to the e-mail.

E-Mail Management can be used to automate a host of functions that are otherwise carried our manually. Use monitoring to capture information for technical support or more information, such as inquiries from the Internet, sales leads, requests for free trials or demos, brochures, and so on.