E-GOVERNMENT

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Data Sheet

More than ever, state, local, and National authorities are creating strong initiatives to find more efficient ways to manage public service. Support Fusion's solution for eGovernment enables administrators at every level to facilitate Citizen Request Management (CRM), providing a consistent experience for the citizen.

Support Fusion's solution for eGovernment uses the power of our Dynamic Forms technology to enable administrators at every Government level to quickly and easily build unique forms to accommodate virtually any request type originating from a citizen. All information and requests are centralized and stored in a database for easy storage, retrieval, and reporting.

Citizens can use Support Fusion's eGovernment solution as a simple, straightforward method of entering requests or finding information within the published knowledgebase. Citizens can review FAQ's and articles and provide rating scale feedback to assist administrators in publishing useful information.

Using Support Fusion's e-Mail monitoring capabilities, Citizens can make requests with document attachments through e-mail and automatically open and route a service request to the right people within the agency.

Support Fusion's solution benefits eGovernment agencies by:

• Reducing incoming phone calls and thereby reduce associated costs.
• Streamlining efficiency and productivity with automatic and intelligent request routing.
• Providing a web-based environment that can be accessed anywhere, anytime.
• Reporting high-level summary or detailed metrics information.
• Enabling officials to better understand community issues and concerns.
• Ensuring a level of consistency between officials and citizens.