Compliancy

Whether interacting with customers, internal employees, key partners, or other important constituencies, business process accountability is a key factor and perhaps fast becoming the most critical in terms of tangible measurability. Government regulations and recent changes in legislature are now requiring companies to implement greater levels of governance infrastructure to accommodate standards of compliancy.

For organizations to comply with regulations like Sarbanes-Oxley, they must have a governance infrastructure in place to ensure compliance as regulations change and the associated business processes that go with it mature and become re-engineered.

Support Fusion's solution for Compliancy Management enables organizations to automate, monitor, modify, and govern critical business processes in real-time to ensure that they are in compliance with current regulatory laws at all times. Because Support Fusion's Compliance solutions are built on a highly scalable, dynamic and customizable platform, organizations can create, modify, and deploy new processes as new laws are passed.

Support Fusion's Compliancy Management solution enables you to:

Track date and time-stamped activities that are manual and auto-generated, with optional time tracking capabilities.
Auto-generate notifications (e-mail, wireless, fax, etc.) based on activities that are added by users and auto-generated by the system.
Track business processes by status and priority, with optional workflow enablement.
Report and measure activities within specific projects using free-form report writing SQL engine.
Auto-escalate time sensitive business processes that require immediate attention.
Create status scheduled status alerts when business processes obtain certain statuses.