COMPANY

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Founded in 2003 by James A. Cuoco and Patrick L. Mancini and headquartered in Maynard, MA, Support Fusion began with the goal of creating a 100% Web-Based Help Desk Solution that would be affordable for large, medium and small enterprises. The solution has actually been around and in use since 1999.

Support Fusion's primary solution is now in its seventh year of service and is used in over 23 countries.  Support Fusion's solutions allow organizations to better manage business processes, reduce costs, increase accountability, and improve efficiency. Beyond simply providing adaptable solutions for the market today, Support Fusion also helps customers achieve the maximum return on their investment by providing quality support and professional services at costs that none of our competitors can match.

Support Fusion's database-driven model and modular architecture allows its solutions to be highly adaptable.